Category Archives: Technology

No Human Contact – Tech Logic

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call-contactIf you are on different social media sites, you will be aware of the constant strain when trying to get in touch with someone when something goes wrong.
When you report something on a site, they use bots which are pre-programmed to anticipate how to deal with your request. Most of the time if programmed correctly this method is a timesaver and brings costs down because you don’t need to pay for extra staff to deal with minor issues.

It might be cost-effective, but in times where it fails to address the request, it leaves the user feeling frustrated and unable to get any proper answers from an automated message.

Facebook use bots, and it can be understandable as to why they have them in place. Six billion active accounts and at any given time they could be ten percent of these accounts reporting something. Essentially they don’t have enough payroll to employ that amount of staff to deal with such minor issues. The consensus is a person requires wages to do the job whereas a robot can do it for free. Completely unsupervised and no need for extras just a few tweaks over time to allow for optimal performance.

In some ways, it would make it easier for them to give out a number to a data centre to address the issue, but then they run the risk of more expenditure and security issues if implemented incorrectly.

The long and short of it all is, this won’t ever change at any tech company as they have better things to deal with and from a practical standpoint they have to cut back where they can to reduce costs overall.

The New Nokia 3310

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Your childhood nostalgia is finally here. The iconic Nokia 3310 is being reborn with slight modern day upgrades-well, kind of. 

Nokia have started to market their new handset as a “emergency phone” due to its long battery life. This device will achieve 22hrs of talk time and 600hrs of standby time. 

When I said this device has a modern twist, well, it was semi true, but with a few exceptions. Being in this day and age you would expect it to be a 4G ready handset, but unfortunately it is only compatible with 2G, and in simple terms that means you can only text or call; internet browsing on 2G would be near impossible. 

If you remember the first Nokia 3310 had a basic green and black display, but now they’ve ditched that for a new colour display. 

These have been equipped with a 2mp camera, which is okay, but not really worthy of you compare it to the cameras in more up to date handsets. But, it will be worth it to any novice that just wants to snap & shoot. 

Weirdly enough, this device has a dual SIM card option. I’m not sure why they’ve done this, but I can only assume you can run different networks and switch between them at will. 

Some people have branded this handset as “expensive,” but let’s look at this logically. The handset will retail at £40 and it’s being sold as a “backup phone” it isn’t something you’d use all the time. Okay you could go get a basic phone for around £20, but those are secondhand. Whereas, this new 3310 is brand new and has a battery life we all dream of. 

This handset has been said to be released around the first quarter of 2017 which isn’t long to wait. When it’s released I will be purchasing it to see what all the hype is and I will give you my thoughts in a later blog. 

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